SOP: Ordering Staff Meals Using ezCater

Purpose

To ensure all Event Directors follow a consistent process when ordering staff meals for events using ezCater.

Step 1: Access ezCater

• Go to: https://www.ezcater.com/start-new-order
• Your Regional Ops Manager will provide login information in your director email.

Step 2: Enter Event Details (Top Navigation Bar)

Fill out the following fields:

1. Delivery Address

• Enter the event location address

2. Delivery Date & Time

• Select Delivery
• Choose your event date
• Set delivery time to 15 minutes BEFORE meal time

3. Event Details

• Enter:
  • Event Name - Name of Event you are Directing
  • Staff Count (number of attendees)

4. Click “See Results”

• This will take you to available catering options

Step 3: Select Restaurant & Food

• Choose a restaurant
• Select menu items based on:
  • Staff count
  • Meal type (lunch/dinner)
• Click Add to Cart

Step 4: Checkout Process

• Click Checkout
• Confirm or add:
  • Delivery Address
• Select:
  • “Someone else will receive the order”
  • Enter your name as Event Director

Delivery Notes

• Clearly specify:
  • Drop-off location (field, gym entrance, etc.)
  • Contact number if needed

Step 5: Payment & Submit

• Select:
  • Default card on file
• Review order details carefully
• Click Submit Order

Key Reminders

• ✅ Order at least 24–48 hours in advance
• ✅ Always set delivery 15 minutes early
• ✅ Double-check staff count & quantities
• ✅ Include clear delivery instructions
• ✅ Save receipt for event documentation
  

Success Outcome

Following this SOP ensures:

• On-time food delivery
• Accurate ordering for staff
• Consistent process across all events